Hub Leak FAQ’S
As you may have heard, there was a major water pipe incident at Hub Brixton which occurred between the evening of Sunday 28th and the morning of Monday 29th May. A pipe became disconnected in the space above the Hub meaning that the ceiling of the top floor partially collapsed, and water flooded all the way to the ground floor.
We have therefore temporarily relocate to the Shakespeare Business Centre during the refurbishment of our home, which started on Monday 19th June.
Thank you SO much for your patience, flexibility and kind words. We are so happy that many of you came to our temporary spaces at POP and equally that others found their way to other hubs. We’ll keep trying to minimise disruption to your work.
We’ll be doing our best to let you know what is happening and when, and have put together a small FAQ sheet with answers to the big questions (we’ll be updating this more as the week goes on and we know more).
Where is Shakespeare Business Centre?
It is in Loughborough Junction. Sound far? It is JUST an 8 min walk from the current space! The address is – Shakespeare Business Centre, 241 Coldharbour Ln, Brixton, London SW9 8RR. This is the building you’re looking for
When you enter through the building archway, look out for Hub signage to your left in the courtyard. If in doubt, the business centre manager’s office is on your right as you enter.
What facilities does Shakespeare Business Centre have?
It has colour printing, wifi, tea/coffee, kitchenette facilities and meeting rooms.
What does the new space look like?
Something like this:
Are the opening/ closing times the same?
The space will be available from 9am-6pm Monday – Friday which is the same as the current hours. However, we have no weekend or evening access.
Will I just be able to walk in?
Yes. You will eventually need to arrange an access card with the host team; speak to them for the latest.
Will there be meeting rooms?
Yes. The centre has several good quality meeting rooms which we’re offering at our old rates (£6-12 for members). See here for details.
How long will this last? / When will it be fixed?
We’re currently anticipating moving back to our Pop home at the end of July. We’ll endeavour to give you as much advance notice as possible of location changes so you can plan ahead.
I have a fixed desk, what happens now?
We will speak with fixed desk members regarding their set up and how best to proceed.
I think that my things may have been damaged. What do I do?
Please contact firstname.lastname@example.org and we will help you from there.
I have a query about an existing event/ booking. Who should I contact?
If you have a query about existing events bookings please contact us on email@example.com
I am thinking of making an event space booking. Can I?
Whilst members can book meeting rooms for up to 12 people, we will not be able to take on larger or evening/weekend event space bookings during the refurbishment. We are doing everything we can to relocate existing bookings and honour the current rates where we can.
Can I call you?
Yes! You can call us on the usual number: 0207 926 3032.
I’ve left something at the Hub, what happens now?
Anyone with items at the hub that they need to retrieve, please contact hosts asap to arrange access.
Can I use other spaces in London whilst everything’s being fixed?
Yes. Whilst we’re working on getting the Hub back into action, you can go to any of the other Impact Hubs in London and the Health Foundry (nearest station: Waterloo). That’s Impact Hub Islington (nearest station: Old Street), Impact Hub King’s Cross (nearest station: King’s Cross St Pancras), and Impact Hub Westminster (nearest station: Charing Cross). When you visit one of the other Hubs, please mention to a member of staff you are coming from Impact Hub Brixton.
We apologise for the inconvenience of travel but hope that one of these locations will be suitable for the interim.
Will there be printing facilities?
Yes! We have a colour printer available in the space. All you need to do is plug your computer into the printer (next to the host desk) using the grey USB cable. Once you’ve done this, a prompt pops up automatically asking if you want to install the driver – install it and you are ready to go. Alternatively, you can download the driver here.
Prices are as before – 6p for B+W, 30p for colour.
Will member events still be happening?
Yes. Our usual events will run as normal, including member lunches, business helpdesks and tea & cake.
What will happen with the post?
We will pick up post so you can collect this from our temporary location in Shakespeare Business Centre.
What will happen with Open Project Night?
Open Project Night will continue to be held as usual (same times, same great event) but it will be hosted in several different locations:
10 July: Edmundsbury Hall, Edmunsbury Court Estate. 171 Ferndale Rd, Brixton, SW9 8FQ
17 July: Edmundsbury Hall, Edmunsbury Court Estate. 171 Ferndale Rd, Brixton, SW9 8FQ AND Brixton Pound Cafe, 77 Atlantic Rd, Brixton, SW9 8PU
24 July: Brixton Pound Cafe, 77 Atlantic Rd, Brixton, SW9 8PU
14 Aug: Impact Hub Brixton (Pop Brixton)
We’ll be doing our best over the coming days to find out more information and give you a clear idea of what the next few weeks will look like.
If you have any questions, please email brixton.hosts@impacthub.
If you need to call, please call the Hub Brixton number: 0207 926 3032.
Please accept our apologies for the inconvenience!
Hub love xx