ECHO FAQs



Why Echo?

Echo is our name because it’s shorthand for Economy of Hours, and that’s exactly what we are. It’s also the name of our currency – one hour is worth one Echo.

How do I join?

Sign up online, and we’ll be in touch to help you figure out what you want and what you can offer. Please complete as much of your profile as possible to help us build a community of like-minded people and organisations.

Is there a charge?

It’s currently free for people and organisations to join and trade with Echoes.

What could I offer?

Our team can help you to identify the resources our members need from you, as well as what you can hope to receive. In the meantime, have a think about the following questions:

What to request:

  • What is the thing that never gets done?
  • If you had extra budget, what would you spend it on?
  • Is there a regular expense that you’d rather not pay for?
  • What do your clients need that you can’t currently provide?
  • What new skills would you like to learn?
What to offer:

  • What do other people come to you for help with?
  • Do you own a resource that isn’t getting used enough?
  • What is the thing that you do better than anyone else?
  • Are there skills within your team that don’t get used enough?


Are all skills and resources valued the same?

Yes. It’s part of our philosophy to value everybody’s time equally. Every hour of any service or resource is worth one Echo. Very occasionally we may agree to value something differently, but purely for practical reasons.

How do I pay and receive Echoes?

It’s easy – once you’ve initiated, agreed and carried out your trade, you’ll be prompted to request payment or make a payment within your message thread. You can check on the progress of your trades at any time by heading to ‘My Trades’ within your dashboard.

Will my trades be insured?

There’s simply not an appropriate policy available that will allow us to cover you, your staff, property and equipment. It’s your responsibility therefore to insure yourself and any resources you plan to share.

Additionally, members are required to confirm in every listing that they hold any specific qualifications and/or insurance to deliver the services they are offering.

Can I see a report of my activity?

Yes. All members can generate reports from the website showing their activity and feedback ratings, which can be used to report to your board or local community. If you need further data, just let us know.

What support can I get?

We’ve developed the Echo marketplace to let you trade directly with other members, but we’re available to help whenever you need us. If you’re having any problems or just want to chat, please get in touch.

Why Brixton?

Echo started in East London in 2013, working with people and businesses to help them unlock their skills and resources and connect… We’re now working with partner organisations across London to start their own Echo communities. We’re working with Impact Hub Brixton to provide a tool for people and businesses in Brixton and the surrounding area to connect and trade with each other, and the wider Echo network.

Can I trade with people across the whole network?

Members of Echo @ Impact Hub Brixton can trade with each other AND can also tap into the wider Echo network of 3000+ members, so you can find the most useful possible people to trade with. You can search offers and requests by postcode to find other Echo members trading in your area.

How do I get started?

All new members get a 5 Echo overdraft straight away to help them get going. You can spend these Echoes on up to 5 hours of skills, services and events from the marketplace whilst you start earning your first Echoes. Need a hand with figuring out how to earn? Drop us a line and one of our team can help you out.